Information We Collect
When you contact NA Farmhouse or submit a booking request, we may collect information needed to understand and manage your inquiry.
- Name
- Phone Number
- Email Address
- Booking Details such as date, slot, event type, guest count, AC room option, and message
- Uploaded Booking Information or details shared through website forms, WhatsApp, or admin follow-up
How We Use Information
We use customer information only for practical NA Farmhouse service needs.
- Availability checks for morning and night slots
- Booking requests and pending inquiry management
- Customer communication by phone, WhatsApp, or website follow-up
- Service improvement, including improving our website, booking process, and AI assistant responses
AI Assistant Disclosure
Our website may include an AI assistant to help customers quickly ask about prices, facilities, availability, timings, location, and booking steps.
AI responses are helpful guidance, but they may not always be final. Important booking, payment, discount, cancellation, or confirmation decisions may require review and confirmation by NA Farmhouse staff or management.
WhatsApp Communication
Customers may communicate with NA Farmhouse through WhatsApp for questions, booking inquiries, follow-ups, and customer support.
- WhatsApp messages may be used to understand your inquiry and respond to your request.
- Booking inquiries and follow-ups may be handled through WhatsApp.
- If an AI receptionist assists with a WhatsApp conversation, final decisions still remain subject to staff or management confirmation.
Booking Request Policy
Submitting a booking request through the website, AI assistant, WhatsApp, or any form does not guarantee a reservation.
A reservation becomes valid only after approval by NA Farmhouse management. Booking status may remain pending or in process until reviewed and approved.
Cancellation & Rescheduling
Cancellation, date changes, slot changes, or rescheduling requests are subject to NA Farmhouse management review and slot availability.
Customers should contact our team as early as possible if they need to update a booking request.
Data Security
NA Farmhouse takes reasonable measures to protect customer information from unauthorized access, misuse, or loss.
No online system can be guaranteed to be completely secure, but we aim to handle customer information responsibly and only for relevant service purposes.
Contact Us
If you have questions about this Privacy Policy or want to ask about your booking information, you may contact NA Farmhouse.